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How We Protect Your Personal Data

At rtp asialive88, your personal data — account credentials, transaction records tied to DANA, OVO, GoPay, or QRIS, and browsing behaviour on our platform — is handled under…

Data encrypted in transit & at restDANA, OVO, GoPay, QRIS transaction records securedAccount data access on requestIndonesia-focused data handlingNo third-party sale of your data
rtp asialive88 How We Protect Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or delete any personal information we hold, our privacy support team is reachable every day from 07:00 to 23:00 WIB. We aim to acknowledge your request within 24 hours and resolve it within seven business days. Use the channel that suits you — live chat for quick queries, email for formal deletion requests, or WhatsApp for account-specific follow-ups.

Team online

Live Chat

Connect to our privacy support team via live chat directly from your account dashboard. Available daily 07:00–23:00 WIB; average response time is under three minutes during peak hours.

Email Support

Send a formal data-access or deletion request to our registered privacy email. We log every submission and reply with a reference number within 24 hours so you can track progress.

WhatsApp

For account-specific privacy questions — such as confirming which DANA or OVO transactions appear in your record — reach us on our dedicated WhatsApp line, active daily until 23:00 WIB.

HOW WE HANDLE DATA

Six Ways We Keep Your Information Safe

Data protection at rtp asialive88 is built into daily operations, not bolted on as an afterthought.

End-to-End Encryption

All data moving between your browser or app and our servers is encrypted using TLS 1.2 or higher.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security Checks

Our system flags login attempts from unfamiliar devices or IP addresses and sends you an email alert immediately.

Data Retention Policy

Personal data tied to an active account is retained for the duration the account exists plus five years post-closure.

Third-Party Sharing Limits

We share data only with payment processors such as the DANA and OVO gateways and with fraud-detection services.

Your Right to Request Changes

You can request correction of inaccurate data, a full export of your stored information, or permanent account deletion by contacting…

Your Questions About This Privacy Policy

The answers below cover the questions we hear most often from our account holders in Indonesia — from what data we store to how quickly we can delete it. If your question is not listed here, reach our privacy support team via live chat between 07:00 and 23:00 WIB.

We collect your name, email address, and the payment method you register — DANA, OVO, GoPay, or QRIS. We also log your device type, IP address, and session timestamps to protect your account from unauthorised access.

We share data only with the payment processors required to complete your transactions — such as DANA or OVO — and with fraud-detection services. Your information is never sold or transferred to advertising networks or unrelated companies.

After account closure, we retain personal data for five additional years to meet financial audit requirements. Transaction records — including GoPay and QRIS logs — are permanently deleted on a scheduled basis once that period ends.

Send a data-export request to our privacy email or use live chat between 07:00 and 23:00 WIB. We acknowledge within 24 hours and deliver a full data export to your registered email within seven business days.

Yes. Submit a deletion request via email or live chat. We process it within seven business days and send a closure reference number confirming permanent removal. Access to the account ends immediately once deletion is confirmed.

We use session cookies for login continuity and analytics cookies for performance monitoring. Non-essential cookies can be disabled in the cookie preferences panel inside your account settings without affecting login or transaction functions.

Go to the Security tab in your account dashboard, review active sessions, and terminate any unfamiliar ones immediately. Then contact our live chat team — available until 23:00 WIB — so we can flag the incident and secure your account.